The product was purchased in the last 30 days; and the product isn't used; and either a) the product itself is defective, or b) the final product is materially different than the design displayed in the campaign.
Products that do not meet these criteria will not be considered for return. To return a product to Nellam please email [email protected] and we will assist you as soon as possible.
Please be advised that once your item has been shipped, your order cannot be modified or cancelled. Orders are shipped within 12 hours in some cases.
After you have sent an email to[email protected] you will receive instructions for returning your item(s). Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping. Once your return has been received we will refund your order for products only - the shipping cost will not be refunded.
Damaged items: If you received a damaged product, please notify us immediately for assistance. We will be more than happy to get a solution so you are 100% happy.
Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates shown on the website.